Privacy Policy

Last Updated: November 2024

Introduction

Bloom-brook is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By accessing our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Submit an enquiry through our website forms
• Subscribe to our communications
• Engage our consultancy services
• Correspond with us via email or other channels

The types of personal information we may collect include your name, email address, organisation name, job title, and any other information you choose to provide in your correspondence.

Automatic Data Collection

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website addresses

This information is collected through cookies and similar technologies. For more details, please see our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Deliver and improve our consultancy services
• Send communications about our services, with your consent
• Analyse website usage to improve user experience
• Comply with legal obligations
• Protect against fraudulent or unauthorised activity

Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have provided explicit consent for specific processing activities
• Contract: Where processing is necessary to fulfil a contract or take pre-contractual steps at your request
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Where processing is required to comply with applicable law

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in operating our website and delivering services, subject to confidentiality obligations
• When required by law, regulation, or legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transfer, merger, or acquisition

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When personal information is no longer required, we securely delete or anonymise it.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us using the details provided below.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Address: Level 8, 180 Lonsdale Street, Melbourne VIC 3000, Australia